Customer Success Manager

Let’s do it together! We’ve just secured our series A, and we’re ready to scale. Join us on our mission to transform digital delivery from end to end through a composable approach to digital experiences. We can’t do it without you. 

The Customer Success Manager role is a hybrid role managing internal and customer projects and implementations but within the context of a Customer Success organization tasked with proactively creating value for our customers.

This role is ideal for someone who takes pride in learning to speak the language of many stakeholders at different levels —from senior execs, to solution architects, to marketing strategists, from agencies to tech partners— making projects, processes and desired outcomes transparent to everyone involved.

You’ll work hand-in-hand with some of the best Solution Architects, Engineers and Thought Leaders from the industry. You will need to have the interest to learn about the industry and what pains our customers experience when going through when dealing with legacy monoliths, going through digital transformation or adoption of new work processes and tools.

What you’ll do:

• Manage many customers at once, making sure continuous progress is being made on many fronts at once and ensuring agreed goals are met
• Adapt to a variety of styles as well as suggest process improvements both internally and on the customer side
• Ensure everyone on the project team - customers, partners, colleagues - are working together towards well-defined and clearly communicated goals
• Identify potential blockers that you can mitigate proactively before they happen, making sure the project team isn’t affected by them
• Scheduling, facilitating and coordinating interactive sessions, training, workshops or events
• Collaborate with internal Sales, Marketing, Product, and Engineering teams to advocate for the customer.
• Look for opportunities to upsell and cross sell additional Uniform products to the customer.

You’ll need:

• 5+ years experience working in customer success, account management, project management, or in a related role
• The ability to create structured and repeatable processes, you are not phased by complex projects that needs flexibility and a consultative approach
• You are comfortable not knowing everything, you enjoy knowing the right person with the expertise, and take pride in the efficiency of getting an answer to a question
• You have a bias towards action, and quickly move from ideation to validation to execution
• You have a reputation with cross-functional teams as being innovative, accountable, and reliable
• You connect with people easily and enjoy building strong, constructive and valuable connections with people over time
• You have exceptional written and verbal communication skills in English

You’ll make an extra impression with:

• Experience working within content management or digital experience companies
• Familiarity with design thinking, content strategy, martech, personalization or related fields
• Experience working in a startup environment

Why join Uniform?

• Be a part of the next stage of the digital revolution - help us build technology that transforms the enterprise digital delivery pipeline and delivers incredible, performant digital experiences.
• Create a truly global, post-pandemic company culture built around participation, experimentation and collaboration. We don’t force anyone to be involved in a way that makes them uncomfortable, but we also do everything we can to ensure everyone is able to be heard.
• We’re remote-first and dedicated to empowering each team member to define what that means for themselves, with a generous hardware budget and planned hubs designed for connection and collaboration so you can work in the way that best suits your needs.
• Competitive compensation and the opportunity to shape the future of a well-funded early-stage startup
• We’re committed to helping you grow. We help our employees meet their career goals with mentoring, a learning budget, and plenty of paths for growth as we scale. And since not everyone aspires to be a manager, we offer opportunities to advance without taking on management responsibilities.
• Support for a balanced work and home life: flexible working hours that support your remote work, a generous vacation policy and quarterly rest days to keep you fresh as well as taking your birthday off
• We are hiring across the company and you might know the best people - bring your favorite colleagues!

About Uniform

Uniform supports the entire digital delivery supply chain by turning traditional and headless technologies into a composable digital experience platform. Companies can continuously adopt traditional and headless best-of-breed technologies without ever replatforming while allowing business users to retain control over creating, launching and iterating digital experiences using no-code tools and built-in high-performance testing and personalization.

Our values

At Uniform we celebrate diverse thinking, welcome contributions from everyone and expect everyone to bring their whole selves to work. We are always looking for more experts who are self-guided and are genuinely excited by creating new things that push the company and us as people forward. The values that set Uniform apart are:

• Together We Lead — We are leaders, innovators and creators, we do the right thing when nobody's watching, we expect to be asked for help and we collaborate hard to achieve incredible results.
• Permission to Change — We challenge ourselves and each other as we create positive, meaningful change. We believe in the impact we can have on our customers, ourselves and those we care about and we take ownership in making that impact real.
• We Listen, We Care — We spend time making sure that all voices are heard and valued, we genuinely care about a true dialogue with our customers and build on that to make amazing things happen.

Even though we’re not a huge team (yet) we already live in 17 different cities across 7 time zones and we’re fully remote and committed to giving you the choice to work however makes you most comfortable and productive.

We require all applicants to hold a current valid work permit for the location you expect to be working from.